Ray Khan Counselling is hosted on the Wix.com platform. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
• to provide a great experience for visitors and customers.
• to monitor and analyse the performance, operation and effectiveness of Wix's platform.
• to ensure the platform is secure and safe to use
Ray Khan Counselling may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
When you contact me via this website, as part of the process, I use personal information you give me - such as your name and email address - so that I may respond to your query. Your personal information will be used for the specific reasons stated above only. Once I have responded to your query I delete your information, unless you then become a client. At that point your details are kept in my secure record system as discussed when I contract during our initial session.
Please let me know if you have any further queries.
The information I take
This is the information I ask you for and about during your initial assessment session, including:
History and related information
Brief session notes that I use to keep track of our journey together and to help identify patterns to bring to your attention.
What I do with this information
I keep these records in order to work professionally, fulfil my role as a counselling practitioner, and to offer you the best therapy I can.
Your information is only used for the purpose of informing therapy and any associated referrals.
Your information is treated with the utmost confidentiality and it will never be disclosed to any third party without explaining why this may be necessary and getting your consent, except where required to do so by law or where I feel you are at serious risk of harming yourself, harming others or at serious risk of harm from others.
Your information will not be taken outside of the EU.
During the coronavirus (Covid-19) outbreak, I may use your details to contact you as part of the NHS track and trace system if I am notified of any possible contact with an infected person.
How long do I keep your information?
I am required to keep your information for a minimum of 6 years following the last occasion on which therapy is undertaken.
When the 6 years is up any electronic records about you will be deleted and any paper records will be destroyed in a confidential manner (shredding or burning).
I will contact you as appropriate, for example, with appointment reminders, with requested information.
I may contact you to ask how you are if you have not attended a session and have not made any contact to ensure you are safe and/or if you wish to continue therapy.
I might not be able to provide therapy if you don’t agree to records and information being kept about you.
Under the law (General Data Protection Regulations) you can ask for your records to be erased but I may have to keep basic information to fulfil my professional requirements.
The law (GDPR) gives you the following rights:
The right of access – you can see the records held about you.
The right to rectification – you can tell me to make changes to your record if it is incorrect or incomplete.
The right to erasure/the right to be forgotten – you can ask for your records to be erased but please be aware that I may have to maintain basic information to fulfill my professional and legal requirements.
The right to restrict processing – you can request limits on how I use the information held about you.
The right to data portability – under some circumstances you can request your data to be copied and used in another system, this only applies when processing is carried out by automated means.
The right to object – you can request that some of your information is not used or that it’s used only for certain purposes.
The right not to be subject to automated decision making including profiling - this is not something that I do.
If you have any queries or concerns about how your information is held or used please contact me detailing your concerns.
If you are dissatisfied with my response you can contact the ICO or find more information on their website.
Name and contact details for ‘the controller’ and 'the processor' of the information
Raihan (Ray) Khan.